Frequently Asked Questions (FAQs)

Pupps is a forward-thinking company in the UK dog health market, dedicated to revolutionising pet care with our 100% natural and healthy supplements. Our mission is to enhance the wellbeing of dogs through products crafted with the finest ingredients, ensuring effectiveness and top-quality.

Quality is at the heart of everything we do. Each product is meticulously crafted with the finest natural ingredients, and we adhere to strict quality control standards. Our supplements undergo rigorous testing to ensure they meet our high standards of safety and effectiveness.

Pupps stands out due to our commitment to natural, healthy supplements, and our deep investment in community building. Unlike many brands, we focus on creating a vibrant network of engaged dog owners, fostering a supportive space for sharing knowledge and experiences.

Our community is a cornerstone of our brand. We actively engage with dog owners through our social media platforms (@puppsuk on Instagram, TikTok, and Facebook) and our website. Here, we share valuable insights, tips, and stories, aiming to create a supportive environment for pet owners.

Our core values revolve around nature, transparency, and genuine care for animals. We believe in the power of natural ingredients, being open and honest with our customers, and putting the health and happiness of dogs at the forefront of our business.

Pupps offers a variety of dog supplements catering to different health needs, including Calming Treats, Hip and Joint Support, Itch Relief, Multivitamins, Pre & Probiotics, and Skin and Coat formulas. Each is designed to address specific aspects of canine health.

Absolutely. Our supplements are made with 100% natural ingredients, ensuring they are safe and beneficial for your dog. We meticulously select each ingredient for its health properties and ensure they are free from harmful additives.

Our supplements are formulated with a range of natural ingredients. For instance, our Hip and Joint Treats contain Glucosamine and Chondroitin for joint health, while our Skin and Coat Treats use Omega-3 fatty acids for a healthy coat. Each product is crafted with specific ingredients to target particular health needs. Specific Ingredients for each product can be found on their respective product detail page on our website.

Choosing the right supplement depends on your dog's specific health needs and conditions. Our website provides detailed information on each product, including its benefits and recommended usage. For specific concerns or if your dog has underlying health conditions, we recommend consulting with your vet.

Pupps supplements are manufactured following stringent quality control processes. We ensure that every batch of our supplements is tested for quality and efficacy. Our manufacturing facilities adhere to high standards, ensuring the final product is of the highest quality for your pet.

When introducing any new supplement to your dog's diet, it's important to start gradually. Begin with a smaller dose than recommended and slowly increase to the full dosage over a period of a week. This helps your dog adjust to the new supplement without any digestive upset.

The recommended dosage varies depending on the specific supplement and your dog's size and needs. Each product comes with clear dosage instructions on the packaging. It's important to follow these guidelines to ensure your dog receives the optimal benefits.

Because Pupps supplements are 100% natural, there is no issue with using them alongside other medications. If in doubt however you should contact your vet as this ensures that there are no interactions or contraindications between the supplements and your dog's current medications.

The time frame for noticing benefits can vary depending on the supplement and your dog's individual response. Some owners report seeing improvements within a few weeks, while others may take a bit longer. Consistent daily usage is key to achieving the best results.

Pupps supplements are made with natural ingredients and are generally well-tolerated by most dogs. However, as with any new dietary addition, there's a small chance of mild digestive upset. If you notice any adverse reactions, please discontinue use and consult your veterinarian.

Ordering is straightforward on our website, pupps.com. Simply select the supplements you wish to purchase, add them to your cart, and proceed to checkout. You'll be asked to provide shipping details and select a payment method to finalise your order.

We accept several payment methods for your convenience, including major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. These options ensure a seamless and secure checkout experience.

Currently, Pupps focuses exclusively on serving customers within the UK. We do not offer international shipping at this time, as we are dedicated to providing the best local service and quick delivery to our UK customers.

We offer several delivery options to meet your needs:

• Express Delivery (1-3 days): £2.99
• Standard Delivery (2-4 days): £3.99
• Subscription Orders: Free delivery on all recurring shipments.

If you encounter any problems with your delivery, such as a delay beyond the expected 2-3 business days, please contact our customer service team. We are here to assist you and will make every effort to resolve any delivery issues promptly.

We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt. The product must be in its original, unopened condition. Please contact our customer service team to initiate the return process.

To return a product, please contact our customer service team with your order details. They will guide you through the return process. Once we receive the returned item and confirm it's in its original condition, we will process your refund to the original payment method.

Due to the nature of our products, we cannot accept returns of opened or used items. Returns are only accepted for products in their original, unopened condition. This ensures the safety and quality of our products for all customers.

Once we receive your returned item and it passes our quality check, we will process your refund. The refund typically reflects in your account within 5-10 business days, depending on your bank or payment service provider.

If you receive a damaged or incorrect product, please contact our customer service team immediately. We will prioritise resolving this issue, either by sending a replacement or processing a refund, depending on your preference.

Our dedicated customer service team is here to assist you with any queries or concerns. You can reach us through the contact form on our website, pupps.com, or directly via email. We aim to respond promptly to ensure your experience with Pupps is smooth and enjoyable.

Joining our community is easy! Follow us on Instagram and TikTok at @puppsuk, where we share valuable tips, engaging content, and stories from our happy customers and their pups. It’s a great place to connect with other dog lovers and stay updated on our latest products and initiatives.

If you’re interested in collaborating with us and becoming a part of our content creator team, you can apply by contacting us with your details at customersupport@pupps.com. We welcome passionate individuals who love to share their experiences with pet wellness.

You can easily view and manage your subscription through your customer account on our website. Simply log in using the details provided in the email you received upon purchasing. Click the link in the menu labeled Manage Your Subscription to edit payment details, modify shipping addresses, pause or cancel your subscription, review product details, and view or skip upcoming orders.

During the checkout process for a subscription, you will see details such as the product being subscribed to, the frequency of deliveries, the total cost, and any discounts applied. You will also be able to input and confirm your shipping and payment information.

To view your past orders, log into your customer account on our website. Go to the Order History section where you can see a detailed list of all your previous orders, including dates, products, and order statuses.

To edit your payment information, log into your customer account and go to the Manage Your Subscription section. From there, select the subscription you wish to update and click on the Edit Payment Details option to enter your new payment information.

Yes, you can change the shipping address for your subscription. Log into your customer account, navigate to the Manage Your Subscription section, select the subscription you want to update, and click on the Edit Shipping Address option to input your new address.

Yes, it is possible to skip an upcoming order. In the Manage Your Subscription section of your account, you can view your upcoming orders and choose the option to skip any order you do not wish to receive.

To cancel your subscription, log into your customer account and go to the Manage Your Subscription section. Select the subscription you want to cancel and follow the prompts to complete the cancellation process.