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About Pupps

Our Mission & Values

Pupps is a forward-thinking company in the UK dog health market, dedicated to revolutionising pet care with our 100% natural and healthy supplements. Our mission is to enhance the wellbeing of dogs through products crafted with the finest ingredients, ensuring effectiveness and top-quality.

Quality is at the heart of everything we do. Each product is meticulously crafted with the finest natural ingredients, and we adhere to strict quality control standards. Our supplements undergo rigorous testing to ensure they meet our high standards of safety and effectiveness.

Pupps stands out due to our commitment to natural, healthy supplements, and our deep investment in community building. Unlike many brands, we focus on creating a vibrant network of engaged dog owners, fostering a supportive space for sharing knowledge and experiences.

Our community is a cornerstone of our brand. We actively engage with dog owners through our social media platforms (@puppsuk on Instagram, TikTok, and Facebook) and our website. Here, we share valuable insights, tips, and stories, aiming to create a supportive environment for pet owners.

Our core values revolve around nature, transparency, and genuine care for animals. We believe in the power of natural ingredients, being open and honest with our customers, and putting the health and happiness of dogs at the forefront of our business.

Product Information

Discovering Pupps Supplements

Pupps offers a variety of dog supplements catering to different health needs, including Calming Treats, Hip and Joint Support, Itch Relief, Multivitamins, Pre & Probiotics, and Skin and Coat formulas. Each is designed to address specific aspects of canine health.

Absolutely. Our supplements are made with 100% natural ingredients, ensuring they are safe and beneficial for your dog. We meticulously select each ingredient for its health properties and ensure they are free from harmful additives.

Our supplements are formulated with a range of natural ingredients. For instance, our Hip and Joint Treats contain Glucosamine and Chondroitin for joint health, while our Skin and Coat Treats use Omega-3 fatty acids for a healthy coat. Each product is crafted with specific ingredients to target particular health needs. Specific Ingredients for each product can be found on their respective product detail page on our website.

Choosing the right supplement depends on your dog's specific health needs and conditions. Our website provides detailed information on each product, including its benefits and recommended usage. For specific concerns or if your dog has underlying health conditions, we recommend consulting with your vet.

Pupps supplements are manufactured following stringent quality control processes. We ensure that every batch of our supplements is tested for quality and efficacy. Our manufacturing facilities adhere to high standards, ensuring the final product is of the highest quality for your pet.

Product Usage

Maximising Benefits from Pupps Supplements

When introducing any new supplement to your dog's diet, it's important to start gradually. Begin with a smaller dose than recommended and slowly increase to the full dosage over a period of a week. This helps your dog adjust to the new supplement without any digestive upset.

The recommended dosage varies depending on the specific supplement and your dog's size and needs. Each product comes with clear dosage instructions on the packaging. It's important to follow these guidelines to ensure your dog receives the optimal benefits.

Because Pupps supplements are 100% natural, there is no issue with using them alongside other medications. If in doubt however you should contact your vet as this ensures that there are no interactions or contraindications between the supplements and your dog's current medications.

The time frame for noticing benefits can vary depending on the supplement and your dog's individual response. Some owners report seeing improvements within a few weeks, while others may take a bit longer. Consistent daily usage is key to achieving the best results.

Pupps supplements are made with natural ingredients and are generally well-tolerated by most dogs. However, as with any new dietary addition, there's a small chance of mild digestive upset. If you notice any adverse reactions, please discontinue use and consult your veterinarian.

Ordering & Delivery

Your Guide to Purchasing Pupps Products

Ordering is straightforward on our website, mypupps.co.uk. Simply select the supplements you wish to purchase, add them to your cart, and proceed to checkout. You'll be asked to provide shipping details and select a payment method to finalise your order.

We accept several payment methods for your convenience, including major credit cards, debit cards, Shop Pay, and PayPal. These options ensure a seamless and secure checkout experience.

Currently, Pupps focuses exclusively on serving customers within the UK. We do not offer international shipping at this time, as we are dedicated to providing the best local service and quick delivery to our UK customers.

We are pleased to offer free delivery for all orders within the UK. Our standard delivery time is 2-3 business days, although many customers receive their orders even sooner. We strive to process and dispatch orders as quickly as possible to ensure prompt delivery.

If you encounter any problems with your delivery, such as a delay beyond the expected 2-3 business days, please contact our customer service team. We are here to assist you and will make every effort to resolve any delivery issues promptly.

Returns & Refunds

Pupps' Customer Care Policies

We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt. The product must be in its original, unopened condition. Please contact our customer service team to initiate the return process.

To return a product, please contact our customer service team with your order details. They will guide you through the return process. Once we receive the returned item and confirm it's in its original condition, we will process your refund to the original payment method.

Due to the nature of our products, we cannot accept returns of opened or used items. Returns are only accepted for products in their original, unopened condition. This ensures the safety and quality of our products for all customers.

Once we receive your returned item and it passes our quality check, we will process your refund. The refund typically reflects in your account within 5-10 business days, depending on your bank or payment service provider.

If you receive a damaged or incorrect product, please contact our customer service team immediately. We will prioritise resolving this issue, either by sending a replacement or processing a refund, depending on your preference.

Support & Community

Joining The Pupps Family

Our dedicated customer service team is here to assist you with any queries or concerns. You can reach us through the contact form on our website, mypupps.co.uk, or directly via email. We aim to respond promptly to ensure your experience with Pupps is smooth and enjoyable.

Joining our community is easy! Follow us on Instagram and TikTok at @puppsuk, where we share valuable tips, engaging content, and stories from our happy customers and their pups. It’s a great place to connect with other dog lovers and stay updated on our latest products and initiatives.

Shopify Collabs is a platform we use to collaborate with content creators who share our passion for dog health and wellness. Through this program, creators can partner with us to support and promote the Pupps brand, especially on social media platforms like Instagram and TikTok.

If you’re interested in collaborating with us and becoming a part of our content creator team, you can apply through our Shopify Collabs page. Visit mypupps.co.uk/pages/collabs to learn more and submit your request to join. We welcome passionate individuals who love to share their experiences with pet wellness.

Our content creators are a vital part of the Pupps family. They receive support in various forms, including access to our latest products, promotional materials, and a platform to share their creative content. We work closely with our creators to ensure they have everything they need to succeed and help spread the word about Pupps.

Managing Your Pupps Subscription

Understanding Your Subscription with Pupps

You can view and manage your subscription easily through your customer account on our website. Once logged in, you can edit payment details, modify shipping addresses, pause or cancel your subscription, review product details, and view or skip upcoming orders.

During checkout, you'll see detailed information about your subscription, including order frequency, discount amounts, and shipping costs for each delivery. You'll need to agree to our cancellation policy terms to complete your purchase.

Log in to your customer account and navigate to the 'Subscriptions' tab. Here, you can view detailed subscription information, manage payment methods and shipping addresses, and take quick actions like skipping or pausing your subscription.

To view past orders, log in to your account, click 'Subscriptions', select the relevant subscription, and click 'View' under 'Past orders'.

Log in, click 'Subscriptions', select the relevant subscription, and click the pencil icon next to 'Payment'. You can then choose a new payment method or add a new one.

Yes, log in to your account, click on the subscription you wish to edit, and then click the pencil icon next to 'Shipping address'. Make the necessary changes and click 'Save'.

Absolutely. After logging in, select the subscription you wish to skip, click 'Skip' under 'Upcoming order', and confirm your choice. You can skip additional orders if needed.

For cancellation, log in, click on the subscription you want to cancel, and then click 'Cancel subscription'. Confirm your decision to end the subscription. Note that this action is irreversible.

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