Privacy policy

 

Privacy Policy

At Pupps, we value your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

We collect information from you when you place an order, subscribe to our newsletter, or fill out a form on our website. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or credit card information. You may also visit our site anonymously.

How We Use Your Information

We use your information to process your orders and provide you with a personalised shopping experience. We may also use your information to improve our website, send periodic emails, and conduct market research. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database. Your information is only accessible by those authorised with special access rights to such systems, and they are required to keep the information confidential.

Cookies

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may disable cookies in your browser settings, but this may prevent you from using certain features on our website.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

Consent

By using our website, you consent to our privacy policy.

SMS

We collect SMS data from our users as part of our SMS marketing program. To ensure transparency and protect your privacy, we have updated our privacy policy to include key information regarding the collection, handling, and usage of SMS data. Please review the following details:

  1. Program Description: Our SMS marketing program enables us to send informational and promotional messages to our subscribers. By opting in to our SMS service, you consent to receive text messages from us.

  2. Data Handling: We handle SMS data in accordance with applicable data protection laws and regulations. We take appropriate measures to safeguard the security and integrity of the data collected.

  3. Phone Number Usage: The phone numbers we collect through the SMS opt-in process are used solely for the purpose of sending SMS messages related to our products, services, and promotions. We do not share or sell these phone numbers to third parties.

  4. Opt-In Method: Our privacy policy is easily accessible from the opt-in method, such as our signup form, where you provide your phone number to subscribe to our SMS service. By opting in, you acknowledge and agree to the terms outlined in our privacy policy.

  5. Data Sharing: We do not share your SMS data with any unauthorised third parties. However, there may be instances where we engage trusted service providers to assist with SMS delivery or data management. In such cases, we ensure that these providers comply with privacy and data protection requirements.

  6. Data Retention: We retain your SMS data for as long as necessary to fulfil the purposes outlined in our privacy policy or as required by law. If you wish to unsubscribe from our SMS service and have your data removed from our records, please follow the instructions provided in our SMS messages or contact our customer support.

By continuing to use our SMS service, you acknowledge that you have read and understood our privacy policy regarding SMS data collection and usage. If you have any questions or concerns, please don't hesitate to reach out to our privacy team.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Contact Us If you have any questions or concerns about our privacy policy, you may contact us at customersupport@pupps.com